Taking Your PR Team off the Sidelines

These days, the marketing discipline of public relations is increasingly stepping into the spotlight. With growing social media platforms and new generations of audiences, the looming wave of cancel culture is keeping a close eye on every single decision your brand makes, and for a good reason. As we discussed previously, the slightest misstep in an advertising campaign can send your brand into a tailspin with consumers. So, how can you keep your fingers on the pulse of your campaign to ensure your message is coming across the way you intend?

In this edition of Plain Talk, we’ll discuss why you need to keep your PR team off the sidelines and your brand out of trouble.

• Build the Right PR Team
• Start With Offense: Prepare for Crises Ahead of Time
• Playing Defense: Run Campaign Ideas By Your PR Team
• Touchdowns: Examples of Successful PR Teams
• Get Expert Help With Your PR

Build the Right PR Team

Public relations is a critical part of any good marketing strategy. It ensures your brand is seen in the best light possible. Because it lives in a world of earned and shared media, public relations fills a gap on your marketing team that paid media and owned media (your website) don’t. If we continue with the sports team analogy, no PR team means you have a hole in your lineup that needs filling. Your PR team isn’t there just to represent the voice of your consumer like your account planners are. Instead, they are there to also represent the voices of the media, current culture, and society as a whole.

Start With Offense: Prepare for Crises Ahead of Time

In public relations, we always like to say that it’s better to be proactive than reactive, which is why it’s crucial to jump in as soon as you see any sign of a PR crisis on the horizon. Avoid being caught in the final quarter with an overworked, exhausted defensive lineup. Get ahead of the crisis before it gets ahead of you.

With cancel culture alive and thriving in the last few years, companies and public figures can’t afford a misstep. According to 2022 data from Consumer Goods Technology, around 75% of consumers parted ways with a brand because the brand didn’t align with their values. It doesn’t stop there. Word-of-mouth communication also contributed to the separations, with 28% of customers talking to friends and family about their concerns and 15% of them taking to social media. It’s now more important than ever to listen to your audience and keep your brand image authentic.

Playing Defense: Run Campaign Ideas By Your PR Team

From the infamous failure of Pepsi and Kendall Jenner to Samsung’s smartphones feeling the heat (literally) and lighting ablaze 30,000 feet in the air, we’ve seen fumbles from brands who may not have thoroughly checked with their PR team before running a campaign.

In 2022, the Balenciaga blunder was a prime example of a campaign that may not have been fully vetted by a PR professional. The high-dollar luxury fashion brand has been building its image for more than 100 years. After unleashing a controversial campaign depicting child exploitation, the brand was officially called out and faced with a social media and public relations disaster—a crisis that impacted its sales, popularity, investors, partnerships, and celebrity endorsements.

Campaigns don’t come with a neon sign reading, “This is a very bad idea.” Your PR team can look for possible missteps or concerns during the concept phase. This can save you from spending time and resources on a campaign that may blow up in your face. In addition, your PR team can add value to how you plan your brand image—from your daily social media posts to how your CEO represents the brand in interviews. Involve your PR team in every decision to avoid Pandora’s Box of cancel culture unleashing on your brand.

Touchdowns: Examples of Successful PR Teams

There are those PR disasters that have us refreshing social media to see when the brand releases a statement. However, plenty of brands have also had wins along the way. The brands that are crushing the PR game have their public relations professionals sitting at the creative table throughout an entire project. This allows them to be well-versed in the decision. If/when it goes awry, they are prepared to tackle the problem.

State Street Global Advisors

One inspirational advertising campaign that had people talking was the Fearless Girl sculpture in 2017. The day before International Women’s Day in March 2017, State Street Global Advisors, a large asset management company, commissioned Fearless Girl to advertise for an index fund that comprises gender-diverse companies with a high percentage of women among their senior leadership.

Standing in a power position firmly in front of the iconic Charging Bull statue across the New York Stock Exchange Building, Fearless Girl’s plaque read, “Know the power of women in leadership. SHE makes a difference.” While “SHE” is not only referring to the pronoun, it’s also referencing the State Street Global Advisors’ NASDAQ symbol. This stunt not only brought attention to the lack of female leaders on Wall Street, but it also celebrated the women advocating to change that.

While this stunt was celebrated by many, it also faced controversy. State Street Global Advisers haven’t always been clear on making gender diversity a priority. That’s why practicing what you preach is crucial in PR.

Dove

A brand that also sees more touchdowns than fumbles is the beauty brand Dove. It’s certainly in a league of its own when it comes to promoting body positivity. In 2021, Dove’s #TheSelfieTalk campaign highlighted the pressure women face starting at a young age to look and act a certain way. In this age of social media, Dove shines a light on the real pressure girls face. It was an authentic campaign at a time when women felt more empowered and real than ever before.

Get Expert Help With Your PR

When used correctly, public relations holds a vital position on the team. It keeps your brand where you want it to be in the minds of consumers. Including public relations as part of your campaign process means many mistakes will be intercepted seeing daylight. Plus, you’ll earn a growing fanbase of customers ready to support your brand. Ready to chat about building the right PR game plan? Drop us a line or give us a call at 502-499-4209.