The restaurant’s staff was “in the weeds” a lot more than a typical Saturday night and it was starting to overtake the kitchen. A full house of four and six-top tables loaded with hungry guests was starting to get antsy, and the manager knew that her reputation was on the line every time they got slammed like that. But it’s OK. She knew it was coming. In this edition of Plain Talk, we’ll reveal the most direct cause of customer loyalty. Then, we’ll look at improving the employee experience and how it flows into creating customer loyalty.

As frontline healthcare professionals, nurses play a critical role in our society. They provide essential care and support to patients in hospitals, clinics, and other healthcare settings. Every year, National Nurses Week begins May 6th in the United States. This week is an opportunity for healthcare organizations and the general public to recognize nurses’ contributions and vital role in our healthcare system. In this edition of Plain Talk, we’ll discuss the importance of recognizing National Nurses Week in healthcare recruiting.