Crisis communications Archives

August 29, 2023

Social Media SOS: Turning Customer Concerns and Criticism Into Opportunities

For most of us, social media is an integral part of our daily lives, and it certainly plays a pivotal role in shaping public perception of brands and businesses. While positive feedback and glowing customer reviews can boost a company’s reputation, negative reviews and customer complaints can spread like wildfire and lead to a full-blown […]

The Value of Media Training

First Impressions Have Lasting Impacts Have you ever watched a talk show and noticed a guest fidgeting with their hands so much that you forgot what they were even talking about? How about a politician with a blank stare who appears to be reading from a cue card or a CEO who refuses to answer […]

Crisis PR: Lessons for Banks From the Silicon Valley Bank Failure

If there is a big news story in banking so far this year, it’s the failure of the 16th largest bank in the United States, Silicon Valley Bank out of Santa Clara, California, that took place on March 10, 2023. The SVB collapse, which took place over the course of roughly 48 hours, reverberated through […]