In today’s Plain Talk, we’ll look at the ensuing panic this faux statistic created and then separate fact from myth to get to the bottom of just how important optimizing for voice search is to your business.

In today’s hyperconnected, digitally focused world, reputation management is a 24-hour job. With countless social media platforms available for both fans and foes to say anything, anytime about your brand—like that time shrimp tails were found in a box of Cinnamon Toast Crunch—these posts can easily influence a company’s success and even redefine a brand for the better or worse. That’s why smart brands are keeping an eye on the conversations surrounding their organizations and their products and are engaging or even guiding those conversations to boost brand image and customer satisfaction. In today’s edition of Plain Talk, we’ll discuss how to manage your online reputation management. We’ll explore where it happens and provide three useful suggestions for how you can come out on top.

SERP is the sum total of all things Google: organic search results, paid ads, map packs, Google Shopping carousels, and tons of other content types and nuances. SERP can either be good to your brand or be a customer’s stepping stone to one of your fiercer competitors. In today’s Plain Talk article, we’ll discuss some of the ways you can tame the three parts of a SERP to your brand’s advantage.