Jonathan Bone, Author at PriceWeber

April 29, 2024

How Banks Can Avert Redlining Through Fair, Inclusive & Innovative Marketing Practices

The term “redlining” originated during the Great Depression to describe the discriminatory practice of intentionally underserving or refusing to lend to populations thought to be less desirable. This practice was typically conducted at the neighborhood level and disproportionately affected urban areas with high concentrations of racial and ethnic minorities. Redlining was one of the mechanisms […]

December 8, 2023

Silent Switching – How Can Primary Banks Combat the Threat

What is Silent Switching? Silent switching, also referred to as silent attrition and silent churn, is when customers of a bank fragment their banking activities by using secondary institutions for financial services offered by their primary institution. This growing phenomenon is tough to detect because the customer doesn’t close their account at their main institution, […]

June 13, 2023

Bank Promotional Strategies That Put off Summer Vibes

Ah, summer … the weather is warmer, schools are out, barbecues are firing up, vacations are occurring, and pools and camps are opening. All these good vibrations have a ripple effect, though, as they create behavioral, economic, and psychological shifts in society that financial institutions must be mindful of for a few months on an […]

March 16, 2023

How Banks Can Turn Holidays Into a Pot of Gold

Every bank and credit union communicates with customers/members around holidays, whether it’s because of holiday promotions, bank holiday hours, or just fun social posts tying into the spirit of the season. In this edition of Compound Interest, we will discuss strategies that financial institutions can implement to make the most of these communications. Spring Into […]

November 3, 2022

Trust In Distrustful Times

You already know the importance of trust but are you thinking about this important form of capital the right way? In this edition of Plain Talk, we’ll explore brands looking at trust as something to be built rather than just simply something to protect. For many years trust was viewed as something individuals or groups […]

June 30, 2022

5 Ways To Keep Mortgage Marketing Hot While the Market Cools

Inflation is everywhere. Mortgage rates have increased by more than 2.5 percentage points this year. There’s a shortage of housing inventory. The housing market is cooling off quickly. We’ve all seen the headlines, and it does paint quite a picture, but it isn’t time to liquidate your mortgage marketing and lead-gen strategies just yet. It […]

March 23, 2022

Banking in the Metaverse: Finding Practical Opportunity Within Virtual Complexity

Over the past year, the hype around the metaverse has accelerated at a dizzying pace. With all the talk, it was natural that speculation would run wild with what this means for various industries. In this article, we will look at what it means for the financial services industry. In today’s edition of Compound Interest, […]

January 11, 2022

Drive Depositor Growth Through Digital Targeting

Discussions around digital marketing have left financial services marketers with a lot to keep up with as of late. While the robust landscape of tools that digital marketers have at their disposal is at an all-time high, the restrictions and policies affecting third-party data around online privacy have been evolving at an equally rapid rate. […]

June 3, 2021

Can You Bank On Your Brand?

Balancing Innovation and Branding for Long-Term Growth For traditional banks and credit unions that enjoy strong name recognition, the value of their name carries equity. For many years, this has been a fixed dynamic that isn’t lost upon anyone in the industry. Over the last few years, traditional institutions have been finding themselves having to […]

March 18, 2021

Endless End-To-End Digital Engagement?

When it comes to overused phrases, “the possibilities are endless” ranks pretty high. However, for anyone talking about digital engagement for a financial institution, the phrase isn’t hyperbole. If you’re aiming to deliver an end-to-end digital experience for your customers, then you know that it means not only thinking of everything, but also continuously analyzing […]

October 20, 2020

5 Reasons Financial Institutions Must Curate Deeper Customer Relationships

1. Building Trust Is Essential for Growth and Retention Financial institutions of all types understand the importance of trust. Without it, you won’t be successful in retaining existing customers, and it will be difficult to lure in new money without a trustworthy reputation. But the mindset that you will build trust by simply doing what […]

September 23, 2020

Have Bank Customer Expectations Been Changed Forever?

There’s no denying that customer experience (CX) has looked very different in 2020. However, there’s still a question of how this strange year might affect expectations for CX moving forward.

September 16, 2020

Open Banking in the US – The Drivers and Barriers That Financial Institutions Are Watching

Open banking is oftentimes perceived as a trend taking place in Europe but that is lacking adoption in the United States. The reality is that it is very much a part of the financial services landscape in the U.S., but its proliferation is driven by a different source than in Europe. Due to European regulators predicting a boom in open banking, the EU drafted PSD2 (Payment Services Directive 2) while the U.K. released their version known as OBI (Open Banking Implementation) in order to get in front of the phenomenon with regulations and guidelines. In the United States, the Treasury has agreed to draft guidelines and recommendations, but there is no law or regulation in America that drives open banking forward. However, one doesn’t have to look further than the number of Third-Party Providers (TPPs) affecting consumer and business banking in the U.S. to realize that the trend has taken hold in the states as well.

April 9, 2020

Community banks, critical to economic recovery

If you’ve been in the banking business for a while like me, you can attest to the fact that for decades, pundits have declared virtually every recession, economic downturn or national crisis to be the death knell of community banks, and in 2020, the financial emergency caused by the global pandemic is no different.

March 10, 2020

When Small Banks Are Battling Goliath, They Need to Think Like David.

Community and regional banks facing competition from the bigger money center banks need to know how they can compete effectively and win. If they try to fight the same way as the giants, they will get overpowered and definitely overspent. But if they think like a smaller bank, they’re nimble and responsive enough to compete successfully. So, how do smaller banks prevail? They think like David.

January 9, 2020

Top Five Priorities for Regional Banks in 2020 and Beyond

If you’re like me, the beginning of the new year means you’ve spent some time thinking through the opportunities and risks that lie ahead in 2020, hopeful that with the right marketing plan, you can enable your institution to grow, keeping customers, employees and the board content. But often, input from stakeholders, overambitious business plans or constraints on staffing and budget mean that not every facet of your plan can be realized. In this first installment of our “Compound Interest” financial services marketing series, I’ll share some of the valuable things I’ve learned over my 30 years in bank marketing about how to put a successful plan into motion.