Blog - brand storytelling

Storytelling helps healthcare organizations build patient trust by making care feel more human and credible. As healthcare leans further into telehealth and AI chatbots, stories provide the emotional connection and reassurance that clinical data and digital tools can’t deliver on their own. The most effective healthcare stories draw on real patient experiences and provider perspectives while staying compliant with consent and HIPAA requirements. Learn how to tell stories that build trust without crossing compliance lines.

Patient expectations have shifted since the pandemic. Patients now expect digital convenience, but they won’t trade personal connection for it. Modern patient engagement requires healthcare marketers to lead with empathy and authenticity across every touchpoint, from content and digital experiences to how providers communicate. See how to design engagement that patients actually feel.

In Santa Clara County v. Southern Pacific Railroad (1886), the Supreme Court held that the Fourteenth Amendment applied to corporations, legally establishing what is referred to as corporate personhood.
While this decision was based strictly on legal reasons, nowhere does the personhood of a corporation ring truer than in its brand. In this edition of Plain Talk, we’ll look at three famous quotes about the importance of personal authenticity and apply them to brand authenticity.

It’s that time of the year in ad land when we take a look at the commercials produced at exorbitant cost and placed at, well, exorbitant cost to give brands (and ad agencies) their thirty seconds of Super Bowl fame. But something seemed a little different this year, and it’s not just the absence of twenty different cryptocurrencies running ads. When we previewed 86 or so Super Bowl and “Big Game” related commercials and teasers, we began to notice that almost every single one was funny (or tried to be, bless their hearts). In this edition of Plain Talk, we’ll examine the sudden explosion of humor in advertising. We’ll also discuss why it’s happening now and what it means for the future of the business.

You already know the importance of trust but are you thinking about this important form of capital the right way? In this edition of Plain Talk, we’ll explore brands looking at trust as something to be built rather than just simply something to protect. You’ll also learn how to build a trusted brand using five key insights.

Many of our articles are about tangible topics, with acronyms like ESG, ABM, or GBP. Marketing, though, is about the mastery of both the objective and the subjective to help you best sell your products or services. In this edition of Plain Talk, we’ll discuss black and white advertising and seven reasons why your brand might choose to use this creative in our full-color world. We’ll also learn some of the psychological impacts it may have on your consumers.

In 1990, the Canon EOS Rebel camera ad featuring tennis star Andre Agassi boldly told us, “Image is Everything!” Back then, it certainly was something, but was image more important than it is today? You needn’t look any further than your friend’s and family’s social media pages to realize that the “ideal self” is still alive and kicking in 2022. In today’s edition of Plain Talk, we’ll juxtapose concepts that center on the concept of real self vs. ideal self in advertising and what we think that means for the future of brand relationships.

Your brand is the aggregate of what you say it is and what regular people on the street, or probably more correctly, the internet, say it is. In fact, there has never been a time when consumers had more power over what a brand “means” than right now. Consumers scrutinize and comment on everything about a company and its brands these days. Beyond a product’s execution against its functional claims or qualities, everything from supply chain ethics to senior-management retreat activities to the diverse hiring practices of your company is public and affects your brand’s image. In today’s Plain Talk article, we’ll discuss your increased brand exposure and why brand honesty is more important than ever.

We’re on the phone, trying to check the weather, prepping for the workday, and getting kids off to school and all the while being hammered with ads on TV, the car radio, the cellphone and the laptop. And it’s not our imagination either. The latest statistics show that in addition to being over scheduled, the average adult is exposed to between 4,000 and 10,000 advertisements each day. Attention is a valuable commodity, and sometimes there isn’t enough to go around. In today’s Plain Talk, we’ll pay attention (get it?) to just how to catch attention in advertising and make sure your ads can break through.

We learn about our world from the stories we read, hear, and watch, and historically, storytelling has been a foundational element in cultures across the globe. In marketing, it’s been scientifically shown to be extremely effective in helping people remember and engage with our brands; in some cases, it’s as much as 22 times more likely to remember. In today’s edition of Plain Talk, we’ll give the humble story its due and talk through the value of B2B storytelling in marketing, specifically to your customers.