Blog - branding

Patient trust now takes shape online long before a first appointment is ever booked. More than 80% of patients read reviews before scheduling, even when they already have a referral, and online sources are outpacing personal recommendations as the go-to for provider research. Healthcare organizations that actively manage their digital reputation through reviews, social presence, and transparent communication are better positioned to win and keep patient trust. Learn how to take control of your reputation before patients form their own conclusions.

The restaurant’s staff was “in the weeds” a lot more than a typical Saturday night and it was starting to overtake the kitchen. A full house of four and six-top tables loaded with hungry guests was starting to get antsy, and the manager knew that her reputation was on the line every time they got slammed like that. But it’s OK. She knew it was coming. In this edition of Plain Talk, we’ll reveal the most direct cause of customer loyalty. Then, we’ll look at improving the employee experience and how it flows into creating customer loyalty.

We suspect one of the most intimidating challenges marketers face is the prospect of a rebranding effort. We’ve been contacted many times to provide expertise on the topic. This often comes from prospective clients whose business may be experiencing a sluggish period where they suspect their “brand” is the problem. The phone call to the agency goes something like, “I think we need to rebrand.” Then we’ll say something like, “Hmm, tell us more about why you think that,” then the conversation often veers into things like logos, TV commercials, slow sales, and “Brand X who is stealing our share because their branding is way better.”

In Santa Clara County v. Southern Pacific Railroad (1886), the Supreme Court held that the Fourteenth Amendment applied to corporations, legally establishing what is referred to as corporate personhood.
While this decision was based strictly on legal reasons, nowhere does the personhood of a corporation ring truer than in its brand. In this edition of Plain Talk, we’ll look at three famous quotes about the importance of personal authenticity and apply them to brand authenticity.

Recently, we onboarded a new client with a rapidly growing technology company. The company needed help in several areas, but most importantly, they needed a new website. In reviewing their current website, we noticed a stock photo we laughed about because we were certain we’d seen it many times before. After a quick Google Images search, we found the same image on hundreds of similar and competitive websites. Understanding that even the biggest of brands can, at times, rely on stock photography, in this edition of Plain Talk, we’ll look at the two factors that lead to most stock photography fails. Plus, we’ll discuss how to best avoid stock photography and how to best maintain brand authenticity when stock is your only choice. Then, we’ll look at the present state of AI as an alternative.

Many of our articles are about tangible topics, with acronyms like ESG, ABM, or GBP. Marketing, though, is about the mastery of both the objective and the subjective to help you best sell your products or services. In this edition of Plain Talk, we’ll discuss black and white advertising and seven reasons why your brand might choose to use this creative in our full-color world. We’ll also learn some of the psychological impacts it may have on your consumers.

Have you ever been to a webpage that wasn’t optimized for your phone properly, and the ads blocked the content? How about waiting so long for an ad to disappear that you clicked on the ad, then clicked the back arrow just to see if it would end sooner? Well, you’re not alone; 90% of those surveyed find digital ads annoying. In this edition of Plain Talk, we’ll look at problems with programmatic advertising and the damage targeting top-of-funnel metrics, like impressions and clicks using broad ad networks, can have on your brand.

In 1990, the Canon EOS Rebel camera ad featuring tennis star Andre Agassi boldly told us, “Image is Everything!” Back then, it certainly was something, but was image more important than it is today? You needn’t look any further than your friend’s and family’s social media pages to realize that the “ideal self” is still alive and kicking in 2022. In today’s edition of Plain Talk, we’ll juxtapose concepts that center on the concept of real self vs. ideal self in advertising and what we think that means for the future of brand relationships.

Consumers, investors, employees, policymakers, and business partners are becoming more interested in learning the benefits of ESG, driving its importance and complexity for companies and institutional investors. While it’s predominantly linked in its most formal executions with publicly traded corporations, there is value to smaller private companies and brands to enhance or grow a halo effect if done properly, with purpose and authenticity from all involved. In this edition of Plain Talk, we’re not giving advice on developing an ESG initiative. Instead, we’re focusing on 11 ideas to boost your ESG branding by leveraging your practices.

f you are like many companies, a return to normal means staffing up to pre-pandemic levels as we bounce back. However, in many business verticals, something’s different. People aren’t clamoring to take that job you have advertised on Indeed or LinkedIn. Recruiters are having challenges finding just the right candidate for you, and when they do find the right person, the candidate may have different expectations than what you are offering. If you are having trouble filling critical roles, from production and service jobs to executive roles, it might be time to ask if your company’s approach to recruiting is part of the problem. In today’s Plain Talk newsletter, we’ll talk about poor employer branding and recruitment marketing practices that are slowly starving businesses across the country and how to avoid them.