Blog - inclusive marketing

Bank redlining is still a real regulatory and reputational risk, even for institutions that never intended to discriminate. Unintentional exclusion through geotargeting, loan promotions, or algorithmic decision-making can trigger the same consequences as deliberate bias, and the DOJ’s record $13.5 million settlement in 2023 shows regulators aren’t slowing down. Routine audits of marketing, data practices, and automated systems are the best way to stay ahead of fair lending scrutiny. Discover what to check before regulators do.

When we talk about diversity in marketing, we first have to identify that we’re talking about target audience diversity—racial, ethnic, and sexual diversity and inclusion. Marketing diversity can refer to a product or geographic diversification. This article is about the inclusion, exclusion, targeting, and stereotyping of women, minorities, and the LGBTQIA+ community and our industry’s efforts to improve. As marketers, our job is to be on the edge but not over the cliff. In college, we were told that we both mirror and mold our zeitgeist. So, while we were subject to the time and cultures of the said past times, we can and should still be judged for the directions we led.

Consumers, investors, employees, policymakers, and business partners are becoming more interested in learning the benefits of ESG, driving its importance and complexity for companies and institutional investors. While it’s predominantly linked in its most formal executions with publicly traded corporations, there is value to smaller private companies and brands to enhance or grow a halo effect if done properly, with purpose and authenticity from all involved. In this edition of Plain Talk, we’re not giving advice on developing an ESG initiative. Instead, we’re focusing on 11 ideas to boost your ESG branding by leveraging your practices.

Lately, our society has engaged in much more discussion about the need to recognize bias in ourselves and our culture, in how we interact with and represent others. As a primary means of mass communication, advertising has a special role to play in this concern.