In today’s hyperconnected, digitally focused world, reputation management is a 24-hour job. With countless social media platforms available for both fans and foes to say anything, anytime about your brand—like that time shrimp tails were found in a box of Cinnamon Toast Crunch—these posts can easily influence a company’s success and even redefine a brand for the better or worse. That’s why smart brands are keeping an eye on the conversations surrounding their organizations and their products and are engaging or even guiding those conversations to boost brand image and customer satisfaction. In today’s edition of Plain Talk, we’ll discuss how to manage your online reputation management. We’ll explore where it happens and provide three useful suggestions for how you can come out on top.

When we think of online influencers, it’s easy to instantly think of a celebrity or someone on Instagram with a blue checkmark by their name and one million plus-followers; sharing their favorite makeup or facial cleanser – but in reality, these types of influencers aren’t what’s driving the high user engagement rates – rather their micro-influencer counterparts are. In fact, when it comes to online influencers, bigger isn’t better. In today’s edition of Plain Talk, we’ll investigate micro-influencers in healthcare marketing. We’ll look at their sway on healthcare decisions and what you should do about it.

The country is emerging from a generation-defining disaster in the form of the COVID-19 pandemic. As of December 2020, the U.S. had 10 million fewer jobs than before the pandemic. According to Yelp, by September 2020, over 97,000 businesses had indicated they closed their doors permanently. Plus, the global media attention to the virus has led to a sharp increase in public fear about germ safety. While all that seems gloomy, U.S. consumer confidence remains solid, gross domestic product (GDP) is heading in the right direction, and America seems on the way to a sound recovery. While we don’t expect a rash of saltshaker thefts, we do think it’s likely that some behavioral changes sprouting from the past year may remain long after the pandemic is history. In today’s Plain Talk, we’ll dig into some of the long-term implications of consumer behavioral changes during the pandemic and how to adjust to meet them head-on.

Brands globally worked to build or upgrade their websites and online stores in response to the pandemic, which is no surprise with the closures of brick-and-mortar businesses. However, what many brands did not prepare for was the impact that skyrocketing internet use had on the relevance of their digital image and video asset library. In today’s Plain Talk, we’ll explore how brands should use content assets like photos, video, and animation to maximize sales and value in digital channels.

he healthcare industry has been slower to accept and embrace digital in the past, and it’s not completely their fault. Federal privacy regulations and other challenges made traditional advertising more appealing. In addition to traditional marketing, healthcare providers also made good use of in-office marketing tactics. In this edition of Plain Talk, we’ll take a fresh look at digital marketing strategies for healthcare.

You know that a healthy flow of great content is an essential way to inform and stay in touch with existing healthcare patients, and it’s also a way to help bring in new ones. However, you also know that the best content often comes from our healthcare professionals, physicians and experts who have never been more time starved. So how do you get the healthcare content you need while making sure you don’t risk interrupting care? In today’s Plain Talk article, we’ll provide you with some tools to help strike the right balance and explain why now is the time to improve your offering.

When it comes to overused phrases, “the possibilities are endless” ranks pretty high. However, for anyone talking about digital engagement for financial services the phrase isn’t hyperbole. If you’re aiming to deliver an end-to-end digital experience for your customers, then you know that it means not only thinking of everything, but also continuously analyzing and optimizing those things as well. Which is why a great end-to-end digital engagement strategy includes basically everything except for one thing: an end. In this edition of our Compound Interest series, we’ll dig into managing that seemingly endless cycle.

AI is now the cornerstone of big businesses like Amazon, Google, Apple and IBM. It continually reforms what is possible for retail, logistics and manufacturing. But, did you ever stop to think how AI could be used for a mom-and-pop business or small company? You may not have, but that hasn’t stopped AI from thinking about your business! In this edition of our Plain Talk newsletter, we’ll dig into AI implementation for small businesses. Learn how small (and even mid-size) businesses can benefit from AI and machine learning. We’ll explain how to take advantage of the AI that’s already embedded in your business (whether you like it or not).

Is it just me or has everyone been getting an influx of text messages lately? And no, not from your mom or BFF—from politicians, brands and advertisers. Obviously COVID-19 has brought a ton of changes, but maybe it’s also renewed or increased interest in one-to-one communications and new (old) ways to connect with consumers. In today’s Plain Talk, we’ll dig into the resurgence of SMS campaigns and whether they might work in your marketing mix.

The average person receives 126 work emails a day. In a world with over four billion email users, you might think that interest in email has peaked. However, surprisingly the number of email users continues to steadily grow about 3% each year, and the number of daily emails sent grows 4% yearly. Despite the growth of Facebook and other social media, instant messaging apps, SMS, and targeted media technologies, email use and email marketing continue to grow. In today’s Plain Talk article, we’ll discuss why the elements of email marketing may be more important than ever and how to do it well.