Just about the only person in the world who hasn’t heard of ChatGPT, GPT-4, or OpenAI is this woman who quite literally has been living under a rock for the last 500 days. Depending on whom you are listening to, artificial intelligence (AI) is either going to put you out of a job, make you millions (if you follow some simple 10-step plan), or is the start of a technology apocalypse. In today’s Plain Talk, we’ll address the worries and excitement head-on. We’ll share what you need to know about the pros and cons of AI in marketing.

In March 2023, Silicon Valley Bank and Signature Bank got clobbered, giving Wall Street the jitters and sending the press into a frenzy. Given this frenzy, we were curious if U.S. banks were cracking under the pressure of the 24-hour news cycle, so we sent out a simple one-question survey to bank CEOs across the country. “Will your 2023 bank marketing be less, about the same, or more than in 2022?” To our surprise, not a single bank that responded said that their budgets would be lower than those in 2022. Not one. In this edition of Compound Interest, we’ll touch on some quick tips for bank marketing budgets. We’ll also discuss why banks are not flinching and how smart marketing might be just the ticket for banks looking to grow in 2023 and beyond.

These days, the marketing discipline of public relations is increasingly stepping into the spotlight. With growing social media platforms and new generations of audiences, the looming wave of cancel culture is keeping a close eye on every single decision your brand makes, and for a good reason. As we discussed previously, the slightest misstep in an advertising campaign can send your brand into a tailspin with consumers. So, how can you keep your fingers on the pulse of your campaign to ensure your message is coming across the way you intend? In this edition of Plain Talk, we’ll discuss why you need to keep your PR team off the sidelines and your brand out of trouble.

For injury law firms, ChatGPT and Google Bard are already making an impact. If you haven’t heard of these tools, don’t worry. This edition of Plain Talk will get you up to speed. Both AI models are in their early stages. However, we’ve already been able to identify some exciting use cases for using LLM AI in legal marketing. You can up your personal injury law content game while gaining some valuable insights from Google along the way. If you want to understand how ChatGPT and Bard can help you with things such as keyword research, structured data, content development, technical SEO, and a better understanding of Google search, we will demonstrate by showing how these tools can help boost your online performance. And, of course, we’ll be getting some answers straight from the tools to demonstrate how intelligent they can be. Let’s dive in.

Have you ever watched a talk show and noticed a guest fidgeting with their hands so much that you forgot what they were even talking about? How about a politician with a blank stare who appears to be reading from a cue card or a CEO who refuses to answer questions from reporters and keeps saying “no comment”? Those actions can annoy or irritate the public. In business today, the way the public views leaders reflects their company, for better or worse. Does the thought of “going live” make you or your leadership nervous or anxious? It’s hard to be human and answer no to that question. However, the way you handle yourself with the media will affect your brand. In today’s edition of Plain Talk, we’ll discuss the importance of media training and how it is crucial to being thought of as approachable, honest, and caring when you or your business are suddenly faced with potential media coverage or during crisis communications.

Every bank and credit union communicates with customers/members around holidays, whether through holiday promotions, bank holiday hours, or fun social posts that tie into the spirit of the season. In this edition of Compound Interest, we will discuss bank marketing tactics that financial institutions can implement to make the most of holiday communications.

If there is a big news story in banking so far this year, it’s the failure of the 16th largest bank in the United States. Silicon Valley Bank out of Santa Clara, California, failed on March 10, 2023. The SVB collapse, which took place over the course of roughly 48 hours, reverberated through the banking world. It has caused a number of ripple effects over the last week. Despite the good news for depositors from the government, the days and weeks ahead of us are sure to produce a litany of analyses focused on the financial fundamentals of the institution, the impact on the startup community, and the human cost of lost jobs. We believe there is some value in spending a few moments talking about this near tragedy from a communications perspective. In this edition of Compound Interest, we examine the communication collapse that contributed to the Silicon Valley Bank crisis. More importantly, we share 10 crisis PR tips for banks to follow. Don’t let what happened to SVB doesn’t happen to you.

Gen Zers will decide, almost immediately, whether or not they are interested in something. This includes which brands they love and which businesses they hate. In a world where skippable ads and subscription services are the norms—where ads are optional and only require a quick swipe or click of the skip button to get rid of them—how can you use your marketing dollars to reach and influence this massive consumer segment? In this edition of Plain Talk, we’ll look at Gen Z media consumption. We’ll also offer three insights on using your media budget to reach, influence, and convert this audience.

In his 1990 Canon ad, Andre Agassi famously stated, “Image is everything!” This is especially true when trying to impress Google with your newly created “Helpful Content”. So, why would you carefully handpick custom images and forget about image optimization? In today’s edition of Plain Talk, we’ll examine SEO image optimization, which helps search engines understand images in related contexts and ultimately provides the best rankings in search engine results pages (SERPs) and image searches.

When we talk about diversity in marketing, we first have to identify that we’re talking about target audience diversity—racial, ethnic, and sexual diversity and inclusion. Marketing diversity can refer to a product or geographic diversification. This article is about the inclusion, exclusion, targeting, and stereotyping of women, minorities, and the LGBTQIA+ community and our industry’s efforts to improve. As marketers, our job is to be on the edge but not over the cliff. In college, we were told that we both mirror and mold our zeitgeist. So, while we were subject to the time and cultures of the said past times, we can and should still be judged for the directions we led.