Over the past 18 months, an entire industry built on convenience had to work diligently to make itself even more convenient­­—practically overnight. The addition of delivery services, click and collect, curbside pickup, and changes in store formats, websites, and loyalty programs all had to be executed in months rather than years, and all under steadily decreasing traffic for fuel. Many of the conveniences created and habits formed are expected to stick as increasingly, consumers are expecting brands to operate seamlessly across all retail channels. In today’s edition of Plain Talk, we’ll talk through the role evolving convenience store channels should play in your brand’s omnichannel marketing plan.

For traditional banks and credit unions that enjoy strong name recognition, the value of their name carries equity. For many years, this has been a fixed dynamic that isn’t lost upon anyone in the industry. Over the last few years, traditional institutions have had to compete more and more for customers with non-traditional entrants to the industry. Conventional wisdom has been that this disruption means that traditional institutions should begin investing more in technology. But what should it mean for their marketing investment? In today’s edition of our Compound Interest newsletter, we’ll look at the value of financial services branding for traditional banks and credit unions. We’ll explore why your focus on innovation can’t come at the expense of your brand.

According to the Center for Exhibition Industry Research, there were roughly 9,400 business-to-business trade shows in the U.S. in 2019. These trade shows, by some estimates, represented a $15 billion industry that was forecast to exceed $17 billion in 2021. More importantly, these shows routinely represent critical sales opportunities for businesses of all sizes. Then in 2020, COVID-19 came and not only wiped out the shows, but also the critical sales opportunities they offered. The climb back to trade show “normalcy” is predicted to be slow as shows and businesses scramble for virtual solutions to bridge the gap. In today’s edition of Plain Talk, we’ll discuss the past and future of trade shows and talk about whether the trade show of today or tomorrow will still be your business Super Bowl.

When we consult with our clients and evaluate their lead generation and other marketing practices, we often find that follow-through is their biggest challenge. Much like a great golfer takes a video of their swing and self-evaluates to improve their game, a company needs to frequently take an honest look at its marketing practices—the whole customer journey—and assess if the follow-through is lacking. In this edition of Plain Talk, we’ll give you a step-by-step guide to performing a customer journey analysis for your business.

In today’s hyperconnected, digitally focused world, reputation management is a 24-hour job. With countless social media platforms available for both fans and foes to say anything, anytime about your brand—like that time shrimp tails were found in a box of Cinnamon Toast Crunch—these posts can easily influence a company’s success and even redefine a brand for the better or worse. That’s why smart brands are keeping an eye on the conversations surrounding their organizations and their products and are engaging or even guiding those conversations to boost brand image and customer satisfaction. In today’s edition of Plain Talk, we’ll discuss how to manage your online reputation management. We’ll explore where it happens and provide three useful suggestions for how you can come out on top.

When we think of online influencers, it’s easy to instantly think of a celebrity or someone on Instagram with a blue checkmark by their name and one million plus-followers; sharing their favorite makeup or facial cleanser – but in reality, these types of influencers aren’t what’s driving the high user engagement rates – rather their micro-influencer counterparts are. In fact, when it comes to online influencers, bigger isn’t better. In today’s edition of Plain Talk, we’ll investigate micro-influencers in healthcare marketing. We’ll look at their sway on healthcare decisions and what you should do about it.

The country is emerging from a generation-defining disaster in the form of the COVID-19 pandemic. As of December 2020, the U.S. had 10 million fewer jobs than before the pandemic. According to Yelp, by September 2020, over 97,000 businesses had indicated they closed their doors permanently. Plus, the global media attention to the virus has led to a sharp increase in public fear about germ safety. While all that seems gloomy, U.S. consumer confidence remains solid, gross domestic product (GDP) is heading in the right direction, and America seems on the way to a sound recovery. While we don’t expect a rash of saltshaker thefts, we do think it’s likely that some behavioral changes sprouting from the past year may remain long after the pandemic is history. In today’s Plain Talk, we’ll dig into some of the long-term implications of consumer behavioral changes during the pandemic and how to adjust to meet them head-on.

Brands globally worked to build or upgrade their websites and online stores in response to the pandemic, which is no surprise with the closures of brick-and-mortar businesses. However, what many brands did not prepare for was the impact that skyrocketing internet use had on the relevance of their digital image and video asset library. In today’s Plain Talk, we’ll explore how brands should use content assets like photos, video, and animation to maximize sales and value in digital channels.

The healthcare industry has been slower to accept and embrace digital in the past, and it’s not completely their fault. There are federal privacy regulations, and other challenges have made traditional advertising more appealing. In addition to traditional marketing, healthcare providers also made good use of in-office marketing tactics. But with COVID-19 and the loss of some point-of-service marketing tactics, digital spending grew 14% in 2020 for the healthcare and pharmaceutical industry, and is expected to grow another 18% in 2021. In this edition of Plain Talk, we’ll look at how and why you should look to digital marketing strategies for healthcare to bolster your marketing efforts.

You know that a healthy flow of great content is an essential way to inform and stay in touch with existing healthcare patients, and it’s also a way to help bring in new ones. However, you also know that the best content often comes from our healthcare professionals, physicians and experts who have never been more time starved. So how do you get the healthcare content you need while making sure you don’t risk interrupting care? In today’s Plain Talk article, we’ll provide you with some tools to help strike the right balance and explain why now is the time to improve your offering.