Blog - Marketing Strategy

It’s that time of the year in ad land when we take a look at the commercials produced at exorbitant cost and placed at, well, exorbitant cost to give brands (and ad agencies) their thirty seconds of Super Bowl fame. But something seemed a little different this year, and it’s not just the absence of twenty different cryptocurrencies running ads. When we previewed 86 or so Super Bowl and “Big Game” related commercials and teasers, we began to notice that almost every single one was funny (or tried to be, bless their hearts). In this edition of Plain Talk, we’ll examine the sudden explosion of humor in advertising. We’ll also discuss why it’s happening now and what it means for the future of the business.

So, you have the insights to drive your media plan and your messaging but are you really using media “right?” In this edition of Plain Talk, we’ll talk about how to ensure your creative content is made to work ideally with each medium in the plan to maximize the power of your campaign with effective marketing messages.

Online sales are booming! E-commerce is the way! Brick-and-mortar stores are over!

To these paraphrased headlines, I have two words: Amazon Go. Here are another two: Amazon Style. And two more: Amazon Fresh. Yes, the world’s largest e-commerce retailer is actively pursuing a physical retail footprint, and they aren’t only ones. In today’s Plain Talk, we’ll discuss e-commerce vs. retail and why consumers still overwhelmingly prefer the retail experience.

There’s an invisible battle waging in the background of the internet. The prize? Your attention. Brand websites, social media apps, and search engines are all vying for your attention by applying algorithms that facilitate showing you content based on the probability that you’ll want to see it. In today’s edition of Plain Talk, we’ll explore where digital targeting is evolving and how to utilize invited personalization.

Consumers, investors, employees, policymakers, and business partners are becoming more interested in learning the benefits of ESG, driving its importance and complexity for companies and institutional investors. While it’s predominantly linked in its most formal executions with publicly traded corporations, there is value to smaller private companies and brands to enhance or grow a halo effect if done properly, with purpose and authenticity from all involved. In this edition of Plain Talk, we’re not giving advice on developing an ESG initiative. Instead, we’re focusing on 11 ideas to boost your ESG branding by leveraging your practices.

For many years brands, and not surprisingly, the advertising industry shared the opinion that it was between difficult and impossible to bring the services that a traditional marketing agency provides “in-house” to the client company. There was pretty good evidence that this was the third rail of advertising. Many large companies tried to build in-house agencies only to shut them down or struggle as the quality of their marketing mysteriously slumped. However, today there are some pretty compelling success stories for in-house agencies (IHAs). So, we thought rather than ignore this truth, we would have a closer look. In today’s edition of Plain Talk, we’ll help you examine what conditions might be necessary to succeed in in-house marketing. We’ll explore what you gain and lose and whether in-housing might be for you.

Most companies lose more customers than they win because of broken touchpoints they can’t see. Run a customer experience audit to find the weak links in your CX, prioritize what to fix first, and grow faster than competitors who don’t.

Your brand is the aggregate of what you say it is and what regular people on the street, or probably more correctly, the internet, say it is. In fact, there has never been a time when consumers had more power over what a brand “means” than right now. Consumers scrutinize and comment on everything about a company and its brands these days. Beyond a product’s execution against its functional claims or qualities, everything from supply chain ethics to senior-management retreat activities to the diverse hiring practices of your company is public and affects your brand’s image. In today’s Plain Talk article, we’ll discuss your increased brand exposure and why brand honesty is more important than ever.

It’s a question that we as consumers get asked several times a day: “Would you like to sign up for our rewards program?” In fact, it’s become a key part of the customer checkout experience. Rewards and loyalty programs have long been a way for companies to connect with their customers in a unique and engaging way while generating compelling reasons to buy more or more often. These types of programs have evolved over the years to address proposed customer needs and wants, but companies are now looking for ways to predict what their customers will want and/or expect next in this ever-evolving, immediate-satisfaction business world. In today’s edition of Plain Talk, we’ll noodle the current state and future of customer loyalty programs and how your business can adapt.

We learn about our world from the stories we read, hear, and watch, and historically, storytelling has been a foundational element in cultures across the globe. In marketing, it’s been scientifically shown to be extremely effective in helping people remember and engage with our brands; in some cases, it’s as much as 22 times more likely to remember. In today’s edition of Plain Talk, we’ll give the humble story its due and talk through the value of B2B storytelling in marketing, specifically to your customers.