Blog - Marketing Strategy

It’s a question that we as consumers get asked several times a day: “Would you like to sign up for our rewards program?” In fact, it’s become a key part of the customer checkout experience. Rewards and loyalty programs have long been a way for companies to connect with their customers in a unique and engaging way while generating compelling reasons to buy more or more often. These types of programs have evolved over the years to address proposed customer needs and wants, but companies are now looking for ways to predict what their customers will want and/or expect next in this ever-evolving, immediate-satisfaction business world. In today’s edition of Plain Talk, we’ll noodle the current state and future of customer loyalty programs and how your business can adapt.

We learn about our world from the stories we read, hear, and watch, and historically, storytelling has been a foundational element in cultures across the globe. In marketing, it’s been scientifically shown to be extremely effective in helping people remember and engage with our brands; in some cases, it’s as much as 22 times more likely to remember. In today’s edition of Plain Talk, we’ll give the humble story its due and talk through the value of B2B storytelling in marketing, specifically to your customers.

By the end of 2021 we had witnessed a decade of digital engagement innovation, crammed into just two years. A revolution of necessity. And for the most part, people seem to love it. So what changes to customer engagement will continue to play an important role in 2022? In this edition of Plain Talk, we will list our top five picks for effective consumer engagement tools you should consider this year.

At the end of 2021, Mark Zuckerberg unveiled a rebranding of Facebook into Meta, its new parent company focused on a concept called the metaverse. The CEO’s speech was over an hour long and filled with concepts that may change not only how we experience social media but also how we interact with everyone in the future, at work and play. At first glance, the metaverse sounds a lot like that virtual reality game you tried, but is there more to it than these 3D games played in middle-class living rooms across the world? In today’s edition of Plain Talk, we’ll look at brands and the metaverse—and the possible impact on your marketing plan.

Unfortunately, many companies are focused on the immediate success of digital performance-based tactics while neglecting the brand identity that they worked so hard to build. This imbalance of focus means that many businesses risk damaging or even losing their brand identity. In today’s Plain Talk, we’ll discuss performance marketing vs. brand marketing. We’ll look at ways to strike the right balance between the short-term benefits of performance marketing and the long game—building a brand that will endure.

Several years ago, a marketing professional from a large company told me trade media simply wasn’t worthy of their marketing plan. Talking about their product in trade media before it was available to consumers didn’t make sense to them. They had a sales team to handle getting the word out. No offense to their team, but I’m sure they could use a little help. Trade media should be an ally and resource in your B2B communications mix. In today’s edition of Plain Talk, we’ll talk through the reasons that trade media relationships are a critical component of any marketing plan.

Recruiting applicants should be an easy process. You post a job listing, you send it out on all the major job platforms, maybe have your employees share it on social media, and you’re done. Right? Well, not exactly. As many business owners have experienced in 2021, hiring quality applicants is getting harder and harder. In this edition of Plain Talk, we’ll look at how to implement a great recruitment marketing strategy. Learn about the current landscape, what’s changed, and how you can fill the empty positions that are hurting your bottom line.

f you are like many companies, a return to normal means staffing up to pre-pandemic levels as we bounce back. However, in many business verticals, something’s different. People aren’t clamoring to take that job you have advertised on Indeed or LinkedIn. Recruiters are having challenges finding just the right candidate for you, and when they do find the right person, the candidate may have different expectations than what you are offering. If you are having trouble filling critical roles, from production and service jobs to executive roles, it might be time to ask if your company’s approach to recruiting is part of the problem. In today’s Plain Talk newsletter, we’ll talk about poor employer branding and recruitment marketing practices that are slowly starving businesses across the country and how to avoid them.

When we consult with our clients and evaluate their lead generation and other marketing practices, we often find that follow-through is their biggest challenge. Much like a great golfer takes a video of their swing and self-evaluates to improve their game, a company needs to frequently take an honest look at its marketing practices—the whole customer journey—and assess if the follow-through is lacking. In this edition of Plain Talk, we’ll give you a step-by-step guide to performing a customer journey analysis for your business.

The country is emerging from a generation-defining disaster in the form of the COVID-19 pandemic. As of December 2020, the U.S. had 10 million fewer jobs than before the pandemic. According to Yelp, by September 2020, over 97,000 businesses had indicated they closed their doors permanently. Plus, the global media attention to the virus has led to a sharp increase in public fear about germ safety. While all that seems gloomy, U.S. consumer confidence remains solid, gross domestic product (GDP) is heading in the right direction, and America seems on the way to a sound recovery. While we don’t expect a rash of saltshaker thefts, we do think it’s likely that some behavioral changes sprouting from the past year may remain long after the pandemic is history. In today’s Plain Talk, we’ll dig into some of the long-term implications of consumer behavioral changes during the pandemic and how to adjust to meet them head-on.