Silent Attrition: 5 Ways Primary Banks Can Combat the Threat
Silent attrition happens when customers fragment their financial activity across multiple institutions without ever formally leaving their primary bank. The account stays open, but the revenue quietly drains away, and with neobanks growing fast and the average retail customer now holding three deposit accounts across different institutions, the problem cuts across every segment. Banks that invest in advisory relationships, strong digital experiences, and personalized engagement can slow the bleed and deepen the relationships they still have. Learn how to spot silent attrition before it costs you.